1. Who we are
This policy explains how Mountain Retreats AG, trading as Alpine Lakeview Resort and operating clipscoutscoutshlf.com, collects and uses personal information. Our company number is CHE-318.774.205 and our registered address is Seestrasse 18, 3855 Brienz, Switzerland. We are the controller for information collected through this website and for enquiries sent to our guest team.
2. Information we collect
We collect information you provide when you use the contact form, including your name, email address, preferred arrival date and message. If you make a reservation or ask us to arrange services, we may also collect booking dates, guest preferences, payment confirmation, accessibility requirements and information needed to provide food, wellness or transport services. Please do not send sensitive medical details unless they are genuinely needed and you are comfortable doing so.
Our servers may automatically receive technical information such as IP address, browser type, device, requested pages, referral URL and approximate time of access. We use this for security, troubleshooting and aggregate site performance. Cookie details are explained in our cookie policy.
3. Why we use information
We use information to respond to enquiries, provide requested hospitality services, manage reservations, process payments through appropriate providers, meet legal and accounting obligations, protect our systems and improve our website. Where required, we ask for consent before sending marketing communications or placing non-essential cookies. You can withdraw consent at any time without affecting earlier lawful processing.
4. Processors and sharing
We may share relevant information with carefully selected providers that host our website, deliver email, process payments, provide reservation technology, support analytics or operate transport and treatment services. They may process information only under our instructions and appropriate contractual safeguards. We may also disclose information where required by law, to professional advisers, or to protect guests, staff and property. We do not sell personal information.
5. International transfers
Some providers may process data outside Switzerland or the European Economic Area. When this occurs, we use an adequacy decision, approved contractual safeguards or another lawful transfer mechanism. You may contact us for more information about the relevant safeguards.
6. Retention and security
Enquiry records are normally retained for up to 24 months after our last meaningful interaction. Reservation, payment and tax records are retained for periods required by Swiss law. Consent records and cookie choices are retained as needed to demonstrate your preferences. We use access controls, encryption in transit and provider due diligence, but no internet transmission can be guaranteed completely secure.
7. Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing, receive a portable copy, and withdraw consent. Under GDPR you may complain to your local supervisory authority. Under the CCPA/CPRA, California residents may request access, correction or deletion and may exercise rights without discrimination; we do not sell or share personal information for cross-context behavioural advertising.
8. Contact and DPO
For privacy requests, contact our data protection lead at [email protected] or write to Mountain Retreats AG, Seestrasse 18, 3855 Brienz, Switzerland. We will verify requests proportionately and respond within the period required by applicable law. We may update this policy to reflect legal or operational changes and will publish the new date here.